Everything you need to know about TicketHub
Browse events on the homepage, click on an event, fill in your details, and pay via M-Pesa or card. Your ticket will be sent to your email instantly.
We accept M-Pesa and all major debit/credit cards (Visa, Mastercard) via Paystack.
Your ticket is sent to your email address immediately after payment is confirmed. It contains a QR code that you show at the entrance.
Contact us on WhatsApp with your name and the event you booked. We will help you retrieve your ticket.
Refunds are processed by the event organizer. If an event is cancelled, all paid tickets are automatically refunded. For other refund requests, contact us on WhatsApp.
Click "Sell tickets" in the top navigation, sign up as an organizer, and create your event. Your account will be reviewed and approved before your event goes live.
Organizer accounts are typically reviewed and approved within 24 hours.
Payouts are processed by Paystack after the event. Settlement timelines depend on your Paystack account settings, typically 1-3 business days.
Yes. All payments are processed by Paystack, a PCI-DSS compliant payment processor. TicketHub never stores your card details.
You can reach us via WhatsApp at +254 114 525 941 or email us at support@tickethub.co.ke.
Still have questions? Chat with us on WhatsApp